FAQ

ORDER

Where can I find your stores?

You can view all Carrol Boyes store locations on our Store Locator page.

How can I place an order online?

Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Is your website safe and secure to shop?

Yes. Our website uses industry-standard encryption and secure payment technology to keep your information safe.

How do I track my order?

Once your order is dispatched, you will receive a tracking link via email or SMS from our courier partner.

Can I send a gift message with my order?

Yes. You can add a personalised gift message during checkout.

PRODUCT & STOCK

How can I find out when a product will be back in stock?

If an item is out of stock, you can sign up on the product page to receive an email notification when it becomes available again.

How do I care for my Carrol Boyes products?

Each product includes care instructions. You can also visit our Product Care page for detailed guidance on metal, ceramics, textiles, and more.

Do you offer repair services?

Yes. We offer repair services for selected items. Contact our Customer Care team for assistance.

What products do you stock?

We offer functional art across homeware, tableware, gifting, accessories, and collectable pieces.

What are your popular ranges?

Some of our best-loved ranges include Sketchbook, Face, Fluid, Man, Woman, and Tin Cup.

PAYMENTS

How can I pay for my order?

We process all payments exclusively through Yoco. You can securely pay using Visa, MasterCard, American Express, or Diner’s Club.

How do I know if you have received my payment?

You will receive an order confirmation email immediately after successful payment.

Do you offer any credit options?

At the moment, we do not offer credit facilities online. All payments are processed in full via Yoco.

DELIVERY

What are your delivery options?

We offer reliable courier delivery nationwide.

What are your delivery fees?

Delivery fees are calculated at checkout based on your location.

When will my order be delivered?

Standard delivery takes 2–5 working days, depending on your area.

Do you ship internationally?

Yes, we offer international shipping to selected countries.

What are your international shipping costs?

International delivery fees vary by destination and will be displayed at checkout.

REFUNDS & RETURNS

What is your return policy?

We accept returns within 30 days of purchase, provided items are unused and in their original packaging.

How do I return a product?

Contact Customer Care to arrange collection and receive return instructions.

What should I do if I receive a faulty or broken item?

Please email Customer Care with photos of the item. We will resolve the issue promptly.

GIFT CARDS

When will the recipient receive the gift voucher?

Digital gift vouchers are delivered instantly to the recipient’s email.

Can I use my online gift voucher in-store?

Online vouchers can be used online only unless otherwise stated.

When do the gift vouchers expire?

Gift vouchers are valid for 3 years from date of purchase.

CONTACT DETAILS

What are your contact details?

Our Customer Care team is available via:

  • Email: support@carrolboyes.com

  • Phone: (provide number)

  • Hours: Monday–Friday, 8am–5pm (excluding public holidays)